Designing an End-to-End Therapy Order Management Process

The Challenge

Top 20 pharma manufacturer launching its first autologous Cell Therapy product.

Being new to the cellular therapy space, there were no well-defined approaches or processes related to coordinating the order intake, payment process, and product delivery for a complex, individualized medicine.

• Lack of historical precedence within the organization
• Disparate cross-functional teams working in silos
• Differing development timelines associated with key components of the end process (e.g. distribution, manufacturing, IT, etc.)
• Unfamiliarity with the lift associated with creating needed order management platform (e.g. years vs. months)

Goal: Leverage existing thinking across teams and combine with Nuvera’s historical expertise in cellular therapy order management processes to capture, map, and facilitate cross-functional alignment on the end-to-end process for treatment centers to leverage an ultra-specialized therapy

Our Solutions

• Broad collection of all current thinking and process requirements
• Detailed mapping and alignment to an end-to-end process
• Roles & responsibility development and articulation of key enablers

The Results

Single Source of Reference

Created a strategic planning and alignment asset which carried through the entire process build effort

Tactical Roadmap

Established a clear list of tactical components needing to be addressed (material creation, SOPs, etc.)

Parallel Efforts Informed

• Information Technology Needs
• Staffing
• Material Creation
• Manufacturing Notifications
• Finance

“While we had a lot of very smart people working on our order management process, we were having a difficult time coordinating across teams and aligning on an optimal approach – Nuvera was critical in helping us bring together our experts in developing a single source of truth relating to what we needed to do!”

Download Case Study: Designing an End-to-End Therapy Order Management Process