Our services.
Our services.
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Uncover & crystalize patient and HCP needs
Through our unique frameworks, we develop a clear understanding of patient/HCP needs to enable the effective design of seamless support services.
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Design impactful patient/HCP support experiences
We prioritize key moments along the patient journey and design meaningful interactions and services that reduce patient and HCP barriers to therapy.
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Build programs and capabilities that are patient-centered
We plan and support the build outstanding delivery capabilities, including people, process and technology, to create the best experience for customers.
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Optimize Patient and HCP Experience Strategy and Capabilities.
We refine and continuously improve the Program while providing ongoing patient insights to your organization.
Uncover & crystalize patient and HCP needs
Nuvera uses proprietary frameworks and methodologies to uncover the needs of all internal and external stakeholders throughout the treatment experience. This crystallized view – the Treatment Experience Blueprint – becomes the foundational strategic planning document that rallies and aligns the organization into action. In turn, all internal stakeholders have a clear understanding of what needs to be solved.
This approach creates momentum across:
- Aligning to the prioritized pain points and moments that matter
- Ways of working for internal stakeholders
- Patient and provider archetyping to best tailor messaging and support
- Understanding certain digital and/or omni-channel opportunities
- Tactical planning across a range of internal stakeholders
- Benchmarking and landscape assessments
Design Impactful Patient/HCP Support Experiences.
Nuvera’s service and support design methodology helps identify how to solve certain barriers that may exist within the full treatment experience. Based on market insights and organization alignment, the Nuvera team will recommend key support services and how those can be executed effectively.
This approach delivers:
- Patient support program strategy, offerings and positioning
- Field access team roles and responsibilities
- Design validation through potential customer interaction
- Digital and AI footprint within services
- Customer messaging and timing
Build programs and capabilities that are patient-centered
Nuvera is uniquely built to uncover, design and build the programs and capabilities to support your patients and healthcare providers:
- Integrating multiple stakeholders (patient navigators, field force, specialty pharmacy, alternate sites of care) into the overall service delivery model
- Creation of facilitation documentation (standard operating procedures, workflows, etc.) that guide requirements
- CRM and other technology strategic support to ensure compatibility with program design intentions
- Touchpoint mapping based on customer need and support objectives
- Identification of measurement and feedback loops to gauge support effectiveness
This approach delivers:
- Deployment of support across internal or external capabilities
- Management and governance models that oversee program operations
- Organizational training to ensure awareness and proper messaging
- Reports and analytics that drive true insights vs. transactions
Optimize Patient and HCP Experience Strategy and Capabilities.
We help our clients refine and continuously improve their patient and healthcare providers programs as they evolve due to changing market or brand needs. Given priority to customers and the level investment, we leverage our methodologies to reshape programs to meet the current and future state.
This approach delivers:
- Prioritized investments and divestments of services
- Updated market access or patient services organizational strategy
- Identification of new solutions and/or partners
- Measurement of service effectiveness
- Opportunities to improve awareness and utilization
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Nuvera launches expanded data-driven solutions and grows leadership team to elevate the patient and HCP experience.
Nuvera expands its data-driven solutions and strengthens its leadership team to enhance patient and HCP treatment experiences.
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Designing an End-to-End Therapy Order Management Process
Learn how a pharma company optimized its cell therapy order management process with cross-functional alignment and workflow enhancements.
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Derek Cothran Assumes Role of Managing Principal at Nuvera Life Science Consulting
We are pleased to announce that Derek Cothran has assumed the role of Managing Principal at Nuvera Life Science Consulting.
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Preparing Your Patient Experience Group for Future Success
Learn how a biotech company reimagined its patient experience group, optimizing structure, staffing, and strategic planning for future success.
Get in touch.
We create effective treatment experience strategies through experience and market insights.